Bear Box Boutique Office Hours • Open Everyday 9am-5pm EST

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F.A.Q & Contact Information

My Orders

I ACCIDENTALLY ENTERED THE WRONG SHIPPING ADDRESS. CAN I CHANGE IT?

You must contact us within 30 minutes after the order is placed to try to change the shipping address. If your order was placed more than 30 minutes ago, your order has already processed and cannot be changed. We are available Monday – Friday from 9:00am – 5:00pm (EST). Please contact us immediately.

Will changing my shipping address cause a delay in shipping?

Yes, there is a possibility that changing your shipping address may cause a delay in your order. If we are unable to change the shipping address, Bear Box Boutique will not issue a replacement order or a refund. Please contact the courier to request a delivery change. You can find your shipping couriers in the shipping confirmation email or log into your account and click on My Account then Order History. You will be able to find all your shipping couriers to request an address change.

Can I Change my shipping Address?

If we are unable to change the shipping address, Bear Box Boutique will not issue a replacement order or a refund. Please contact the courier to request a delivery change. You can find your shipping couriers in the shipping confirmation email or log into your account and click on My Account then Order History. You will be able to find all your shipping couriers to request an address change.

WHAT LOCATIONS DOES BEAR BOX BOUTIQUE SHIP TO?

Bear Box Boutique ships to all addresses in the continental U.S. Unfortunately, we do not ship to Hawaii or Alaska, but we are working on extending our services in the near future! If you would like to be notified when we offer these services, please contact us by simply filling out our Contact Us Form.

Manage My Orders

My Account

About Free Shipping offers:

Free shipping is available on select items.

Bear Box Boutique Orders:

The Orders Section allows you to access your order history. The order number, date, status, total, and actions available for each order, are available at a glance.

How Can I Update My Address?

You can update your Billing address and Shipping address in the Addresses section.

Edit icons reveal the respective sets of fields seen on the checkout page, including first and last names, address, company name, phone number, and email address for either billing or shipping.

How can I update my Account Details?

In your Account Details section, you can update your personal information as it relates to your user account. Details include first and last name, and a display name, the latter of which is used for the accounts section and reviews.

Your account’s password can also be reset in this section

Does it cost money to be a member of Bear Box Boutique's Vip community?

No. You can join for free. As an expression of our gratitude to thank you for being here early, you will have Lifetime Free Membership to the Bear Box Boutique VIP Community.

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