Shipping & Delivery
FREE Shipping on Select Items
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Thank you for visiting and shopping at www.BearBoxBoutique.com. Following are the terms and conditions that constitute our Shipping Policy.
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Shipping Policy
All orders are processed within 2-3 business days. Please expect 5-7 business days for your items to ship. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates:
Shipping charges for your order will be calculated and displayed at checkout.
*Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
CAN I SEND SHIPMENTS TO MULTIPLE ADDRESSES IN ONE ORDER?
You cannot send shipments to multiple addresses within one order. If you wish to send products to multiple addresses, you must place separate orders for each shipping address.
Shipment to P.O. Boxes or APO/FPO addresses
BearBoxBoutique.com ships to addresses within the U.S. & U.S. Territories.
We DO NOT ship to P.O. Boxes or APO/FPO addresses.
CAN I GET EXPEDITED SHIPPING?
We currently do not offer expedited shipping, but this is something we are working on adding in the near future! If you would like to be notified when we add this feature, please contact us by filling out our Contact Us Form.
WHEN WILL MY ORDER SHIP?
Most orders ship on the same or the next business day. You should allow up to five (5) business days for order processing.
Use Code BEARBOX20 For 20% OFF On Your Next Order
Valid Through 12/31/23 on Orders Over $150
Delivery Options
WHO ARE YOUR COURIERS?
We use UPS, USPS and FedEx to get your packages to you as quickly as possible! The courier is automatically selected based on your geographical location and cannot be chosen or changed.
MY TRACKING SHOWS THAT MY PACKAGE IS BEING RETURNED BACK TO BEAR BOX BOUTIQUE.
Please contact us immediately by filling out our Contact Us Form with “My Order” as the subject title. One of our customer service representatives will be happy to assist you.
CAN I SEND SHIPMENTS TO MULTIPLE ADDRESSES IN ONE ORDER?
You cannot send shipments to multiple addresses within one order. If you wish to send products to multiple addresses, you must place separate orders for each shipping address.
MY TRACKING LINK SHOWS MY PACKAGE HAS BEEN DELIVERED, BUT I HAVE NOT RECEIVED MY ORDER.
Please contact us immediately by clicking the Contact Us Form with “My Order” as the subject title. One of our customer service representatives will be happy to assist you.
Item Damaged
If you received a damaged product, we will need to verify this information as soon as possible.
An order is eligible for a full product price refund if the carrier tracking shows that the package was damaged in transit.
If tracking shows that the package was successfully delivered, we will need proof of damage from the customer. Specifically, we will need to receive the images that clearly display the reported damage (including at least 1 image where we can clearly see the UPC on the product) as well as the images of the container that it arrived in with all its contents.
If our team receives clear proof that the delivered item(s) were damaged – we will be able to issue a full refund on the product.
Item Not Received
If tracking shows the package was delivered but the recipient disputes it, we will open an investigation with the carrier.Under these circumstances, refunds are not guaranteed and you are obligated to cooperate in the handling of such a claim. Failure to cooperate may result in a denial of the refund.
Shipping Information
Multiple Packages
Although our products ship from different warehouses, you will NOT be charged additional shipping charges. If you order more than one item, there is a possibility you will receive multiple packages. Shipping Rates are calculated at checkout.
P.O. Boxes
Bear Box Boutique does not ship to P.O. Boxes.
Taxes
Bear Box Boutique is not responsible for any taxes applied to your order.